There has been some confusion over how our Elastic Cloud billing works, so this article's purpose is to try to clear the waters somewhat.
We have two Elastic Cloud products.
- Pay as you Go
This plan is targeted at users who may need resources in a bursty fashion, and will not be using resources 24/7. You are billed in arrears for the resources you use on an hourly basis. This product has a default credit limit of $20.
- Committed Tier
This plan is targeted at users who will mostly need resources 24/7, with the occasional burst in usage. This plan allows users to pre-pay for specific resources, and then be post-paid for any excess. This product has a default credit limit of $500.
Whether you are on PAYG or Committed, our cloud infrastructure is polled on an hourly basis, to pull your usage trends. This is then compared to your base plan, and we generate excess usage records for any overages.
How can I view my Excess usage?
You can view it in the MySAU Portal Elastic Cloud page. This page displays your current usage compared to your Base plan, any unbilled excess usage, and your credit limit. You can also request a credit limit increase, or generate an invoice from this page.
What happens when I reach my credit limit?
When you reach your credit limit, your elastic cloud plan (and all Cloud Servers in that plan) will be suspended. You will need to login to the MySAU Portal, and click on "Generate Invoice".
You will receive warnings at 80%, and 95%, so you have some lee-way before you reach the credit limit.
Is there any benefit to pre-paying for resources?
Yes! Pre-paying for resources saves you 10%, compared to paying for excess usage. If you are running Virtual Machines 24/7, then you will save 10% by committing to those resources. You may also find it worthwhile pre-paying for extra disk, if you create multiple VM's, but leave them powered down. This is because you still pay for Disk and IP Addresses, while you are not using those Virtual Machines.