In order to add your team members to your MySAU portal so that they can view and submit support tickets, you will have to add them as an authorised support contact.
After logging into you portal, add a new contact by selecting "Account" from the menu on the left.
Next, select Contacts from the menu at the top of the accounts page.
Then you can either add a new contact, or edit an existing contact.
On the next page either add, or edit details for the contact. Be sure to click "Authorize MySAU access", and select all relevant permissions from the drop down menu, such as "View & Open Support Tickets"
Finally click "Create Contact"