So you have a virtual server and it has stopped responding, pages aren’t loading and you can’t log into your favourite control panel, for example WHM/cPanel – what do you do now?
Generally the first thing to try is a reboot – but how do you do this if you can’t log into WHM?
The easiest method is via the Servers Australia customer portal found at: https://www2.mysau.com.au/site/login
Log in with your Servers Australia account email address and password and you will have access to our extensive set of tools – used to make managing your services extremely easy.
To reboot your virtual server:
- Select Products & Services
- Select Virtual Servers
- Select the virtual server you would like to reboot
- Click “Reboot” button.
Give it a few minutes – your VM will reboot and you’ll have access to everything again.